Unable to Authenticate and access Starling

Incident Report for One Identity Starling

Resolved

This incident has been resolved.

Posted Mar 15, 2021 - 16:51 PDT

Monitoring

The 3rd party vendor has identified the issue that as impacting Starling authentication. Services appear to have recovered, we will continue to monitor the performance at this time.

Posted Mar 15, 2021 - 15:27 PDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 15, 2021 - 13:34 PDT

Identified

We are currently experiencing with authenticating to Starling Services that appears to be related to a 3rd party provider. We are working to resolve.

Posted Mar 15, 2021 - 13:03 PDT

This incident affected: One Identity Starling (Account Email Notifications, Account Services Portal, Connect, Subscription and Billing).