All Systems Operational

One Identity On Demand Operational
Account Email Notifications Operational
Account Services Portal Operational
Cloud Assistant Operational
Connect Operational
Remote Access Operational
Subscription and Billing Operational
One Identity On Demand NA Operational
Account Email Notifications Operational
Account Services Portal Operational
Cloud Assistant Operational
Connect Operational
PAM Essentials Operational
Remote Access Operational
Subscription and Billing Operational
One Identity On Demand EMEA Operational
Account Email Notifications Operational
Account Services Portal Operational
Cloud Assistant Operational
Connect Operational
PAM Essentials Operational
Remote Access Operational
Subscription and Billing Operational
On Demand Services NA Operational
Identity Manager On Demand Operational
Safeguard On Demand Operational
On Demand Services EMEA Operational
Identity Manager On Demand Operational
Safeguard On Demand Operational
On Demand Services APAC Operational
Identity Manager On Demand Operational
Safeguard On Demand Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance 24th October 2026 17:00 PDT - 23:00 PDT Oct 24, 2026 17:00-23:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 07, 2026 - 14:59 PDT
Scheduled - We intend to perform planned maintenance on October 24th, from 17:00 PDT - 23:00 PDT . You can expect a service interruption during this time frame. All further updates will be posted here on our status page.
Sep 17, 2026 - 13:20 PDT

Scheduled Maintenance for Starling Connect on 28th Oct 2026 Oct 28, 2026 00:00-08:00 PDT

One Identity OnDemand Connect will undergo maintenance on 28th Oct 00:00 PDT - 08:00 PDT.
Expect service interruptions regarding the following connectors:
1- AWS IAM Identity Center: A new connector that provisions users and groups via SCIM 2.0 and manages group memberships through the AWS Identity Store API.
2- SuccessFactors HR: Enhancement to the connector for supporting a new endpoint for processing employee profile photos, with Get, List, Create, Update, and Delete operations.
Posted on Oct 21, 2026 - 03:12 PDT

Oct 21, 2026

No incidents reported today.

Oct 20, 2026

Unable to add allowed IP addresses in West US and North Europe
Resolved - The team has resolved this issue and confirmed functionality has been fully restored.
Oct 20, 07:45 PDT
Identified - Customers with an Identity Manager On Demand instance hosted in West US or North Europe may be unable to access their database from a new IP address after adding the address to the allowed list. Jump hosts are not affected.
We have identified the cause and are working to resolve the issue.

Workaround:
If you need to add a new IP address, please contact Technical Support to have the IP address(es) manually added to the database firewall.
Oct 18, 06:11 PDT

Oct 19, 2026

SRA RDP Web Sessions Failing October 19 - 8:40 UTC
Resolved - The incident has been resolved.
Oct 19, 09:36 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 19, 07:55 PDT
Identified - The issue has been identified and we are working on a fix.
Oct 19, 07:48 PDT
Investigating - Since 8:40 UTC October 19 SRA RDP Sessions are failing with:

Error: Server returned an error on close: Connection closed with an error. UnauthorizedAccessException: Unable to access session.

We are actively investigating the potential cause of this issue. All further updates will be posted here on our status page.
Oct 19, 07:42 PDT

Oct 18, 2026

On Demand Services are not accessible Oct 18th 2026 06:00 UTC
Resolved - All services have recovered with the exception of new provisioning and deprovisioning requests for Identity Manager. They will remain offline until Monday.

Connect logs will also be unavailable until Monday.
Oct 18, 01:17 PDT
Monitoring - We have deployed the fix and on demand services are recovering. We are continuing to monitor the services closely.
Oct 18, 01:05 PDT
Update - The issue has been identified, the team are continuing to work on a fix, we will provide another update in 30 mins.
Oct 18, 00:35 PDT
Update - The issue has been identified, the team are continuing to work on a fix, we will provide another update in 30 mins.
Oct 17, 23:58 PDT
Identified - Since Oct 18th 2026 06:00 UTC, after a recent maintenance window, we are seeing degradation on a subset of services. The teams have identified an issue and are actively working on a fix.
Oct 17, 23:22 PDT

Oct 17, 2026

Scheduled Maintenance 17th October 2026 17:00 PDT - 23:00 PDT
Completed - The scheduled maintenance has been completed.
Oct 17, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 17:00 PDT
Scheduled - We intend to perform planned maintenance on October 17th, from 17:00 PDT - 23:00 PDT . You can expect a service interruption during this time frame. All further updates will be posted here on our status page.
Sep 17, 13:18 PDT

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

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