Monitoring - Mitigations are in place and sessions are working normally.

We are currently monitoring all sessions in the EU and US to ensure continued operation, and we will follow up further when possible.

Feb 14, 2025 - 04:24 PST
Update - We are still investigating this issue.

A further update will be provided on Friday 2025-02-14

Feb 13, 2025 - 08:10 PST
Update - We are continuing to investigate this issue.

A further update will be provided at 16:00 UTC/08:00 PDT

Feb 13, 2025 - 06:35 PST
Update - We are continuing to investigate this issue.

A further update will be provided at 16:00 UTC/08:00 PDT

Feb 11, 2025 - 01:43 PST
Update - We are continuing to investigate this issue.

A further update will be provided at 16:00 UTC/08:00 PDT

Feb 10, 2025 - 01:38 PST
Update - We are still investigating this issue.

A further update will be provided on Monday 2025-02-10

Feb 07, 2025 - 09:05 PST
Update - We are continuing to investigate this issue.

A further update will be provided at 16:00 UTC/08:00 PDT

Feb 07, 2025 - 02:21 PST
Update - We are continuing to investigate this issue.

A further update will be provided at 16:00 UTC/08:00 PDT

Feb 05, 2025 - 03:13 PST
Update - We are still investigating this issue.

A further update will be provided on Wednesday 2025-02-05

Feb 04, 2025 - 10:34 PST
Update - We are continuing to investigate this issue.

A further update will be provided at 16:00 UTC/08:00 PDT

Feb 04, 2025 - 00:56 PST
Update - We are still investigating this issue.

A further update will be provided on Tuesday 2025-02-04

Feb 03, 2025 - 08:34 PST
Update - We are continuing to investigate this issue.

A further update will be provided at 16:00 UTC/08:00 PDT

Feb 03, 2025 - 02:41 PST
Update - We are continuing to investigate this issue.

A further update will be provided at 16:00 UTC/08:00 PDT.

Jan 31, 2025 - 04:23 PST
Update - We are still investigating this issue.

A further update will be provided at on Wednesday 2025-01-31

Jan 30, 2025 - 05:59 PST
Update - We are continuing to investigate this issue.

A further update will be provided at 16:00 UTC/08:00 PDT.

Jan 29, 2025 - 01:27 PST
Update - We are still investigating this issue.

A further update will be provided at 09:00UTC/01:00PST on Wednesday 2025-01-29

Jan 28, 2025 - 08:46 PST
Update - We are continuing to investigate this issue.
Jan 28, 2025 - 03:20 PST
Update - We are continuing to investigate this issue.
Jan 28, 2025 - 03:19 PST
Update - We are continuing to investigate this issue.
Jan 28, 2025 - 03:18 PST
Update - We are continuing to investigate this issue.
Jan 28, 2025 - 03:17 PST
Update - We are continuing to investigate this issue.

A further update will be provided at 16:00 UTC/08:00 PDT.

Jan 28, 2025 - 01:37 PST
Update - We are continuing to investigate this issue.

A further update will be provided at 16:00 UTC/08:00 PDT.

Jan 27, 2025 - 02:01 PST
Update - We are still investigating this issue.

A further update will be provided at 09:00UTC/01:00PST on Monday 2025-01-27

Jan 24, 2025 - 07:17 PST
Update - We are continuing to investigate this issue.

A further update will be provided at 15:00 UTC/07:00 PDT.

Jan 24, 2025 - 04:59 PST
Update - We are continuing to investigate this issue.

A further update will be provided at 13:00 UTC/05:00 PDT.

Jan 24, 2025 - 02:49 PST
Update - We are still investigating this issue.

A further update will be provided at 09:00UTC/01:00PST on Friday 2025-01-24

Jan 23, 2025 - 07:03 PST
Update - We are still investigating this issue.

A further update will be provided at 08:00 PST/16:00 UTC

Jan 23, 2025 - 04:04 PST
Update - We are still investigating this issue.

A further update will be provided at 05:00 PST/13:00 UTC

Jan 23, 2025 - 01:04 PST
Update - We are still investigating this issue.

A further update will be provided at 09:00UTC/01:00PST on Thursday 2025-01-23

Jan 22, 2025 - 09:29 PST
Update - We are still investigating this issue.

A further update will be provided at 07:00 PST/15:00 UTC

Jan 22, 2025 - 03:24 PST
Update - We are still investigating this issue.

A further update will be provided at 05:00 PST/13:00 UTC

Jan 22, 2025 - 01:02 PST
Update - We are still investigating this issue.

A further update will be provided at 09:00UTC/01:00PST on Wednesday 2025-01-22

Jan 21, 2025 - 08:08 PST
Update - We are still investigating this issue.

A further update will be provided at 09:00 PST/17:00 UTC

Jan 21, 2025 - 06:17 PST
Update - We are still investigating this issue.

A further update will be provided at 07:00 PST/15:00 UTC

Jan 21, 2025 - 03:35 PST
Update - We are still investigating this issue.

A further update will be provided at 05:00 PST/13:00 UTC

Jan 21, 2025 - 01:06 PST
Update - We are still investigating this issue.

A further update will be provided at 09:00UTC/01:00PST on Tuesday 2025-01-21

Jan 20, 2025 - 08:35 PST
Update - We are still investigating this issue.

A further update will be provided at 09:00 PST/17:00 UTC

Jan 20, 2025 - 05:09 PST
Update - We are still investigating this issue.

A further update will be provided at 07:00 PST/15:00 UTC

Jan 20, 2025 - 03:06 PST
Update - We are still investigating this issue.

A further update will be provided at 05:00 PST/13:00 UTC

Jan 20, 2025 - 01:04 PST
Update - We are still investigating this issue.

A further update will be provided at 09:00UTC/01:00PST on Monday 2025-01-20

Jan 17, 2025 - 07:08 PST
Update - We are still investigating this issue.

A further update will be provided at 07:00 PST/15:00 UTC

Jan 17, 2025 - 04:58 PST
Update - We are still investigating this issue.

A further update will be provided at 05:00 PST/13:00 UTC

Jan 17, 2025 - 03:00 PST
Update - We are still investigating this issue.

A further update will be provided at 03:00 PST/11:00 UTC

Jan 17, 2025 - 01:03 PST
Update - We are still investigating this issue.

Sessions are impacted, however downloading the RDP file and connecting via RDP is still a viable workaround.

A further update will be provided at 01:00 PST/09:00 UTC

Jan 16, 2025 - 07:08 PST
Update - We are still investigating this issue. We will provide further information at 08:00 PST
Jan 16, 2025 - 04:51 PST
Investigating - We are currently experiencing an partial outage regarding SRA sessions closing unexpectedly after some time.

A workaround is possible by downloading the RDP file and connecting locally, rather than starting the session from SRA.

We are working on fixing the issue. Further updates will be provided at 05:46 PST.

Jan 16, 2025 - 03:34 PST
One Identity Starling Operational
Account Email Notifications Operational
Account Services Portal Operational
Cloud Assistant Operational
Connect Operational
Remote Access Operational
Subscription and Billing Operational
One Identity Starling NA Operational
Account Email Notifications Operational
Account Services Portal Operational
Cloud Assistant Operational
Connect Operational
PAM Essentials Operational
Remote Access Operational
Subscription and Billing Operational
One Identity Starling EMEA Operational
Account Email Notifications Operational
Account Services Portal Operational
Cloud Assistant Operational
Connect Operational
PAM Essentials Operational
Remote Access Operational
Subscription and Billing Operational
On Demand NA Operational
Identity Manager On Demand Operational
Safeguard On Demand Operational
On Demand EMEA Operational
Identity Manager On Demand Operational
Safeguard On Demand Operational
On Demand APAC Operational
Identity Manager On Demand Operational
Safeguard On Demand Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 15, 2025

No incidents reported today.

Feb 14, 2025

Unresolved incident: One Identity Starling - Safeguard remote access (All Regions).

Feb 13, 2025
Feb 12, 2025

No incidents reported.

Feb 11, 2025
Feb 10, 2025
Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Feb 6, 2025
Completed - The scheduled maintenance has been completed.
Feb 6, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 01:00 PST
Scheduled - We intend to perform planned maintenance on February 6th 1 AM PDT - 9 AM PDT. You can expect a short service interruption at some point during this timeframe.
All further updates will be posted here on our status page.

Jan 22, 00:15 PST
Feb 5, 2025
Feb 4, 2025
Feb 3, 2025
Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.