All Systems Operational
One Identity Starling Operational
Account Email Notifications Operational
Account Services Portal Operational
Cloud Assistant Operational
Connect Operational
Remote Access Operational
Subscription and Billing Operational
One Identity Starling NA Operational
Account Email Notifications Operational
Account Services Portal Operational
Cloud Assistant Operational
Connect Operational
Remote Access Operational
Subscription and Billing Operational
One Identity Starling EMEA Operational
Account Email Notifications Operational
Account Services Portal Operational
Cloud Assistant Operational
Connect Operational
Remote Access Operational
Subscription and Billing Operational
On Demand NA Operational
Identity Manager On Demand Operational
Safeguard On Demand Operational
On Demand EMEA Operational
Identity Manager On Demand Operational
Safeguard On Demand Operational
On Demand APAC Operational
Identity Manager On Demand Operational
Safeguard On Demand Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 2, 2024

No incidents reported today.

Mar 1, 2024

No incidents reported.

Feb 29, 2024

No incidents reported.

Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Postmortem - Read details
Feb 23, 09:03 PST
Resolved - This incident has been resolved.
Feb 22, 08:48 PST
Update - A fix for this issue has been deployed and we are monitoring.
We will provide further updates on or before Thursday, 22nd February, 1PM UTC.

Feb 21, 08:59 PST
Update - A fix for this issue has been deployed and we are monitoring.
We will provide further updates on or before Wednesday, 21st February, 5:00PM UTC.

Feb 21, 06:52 PST
Update - A fix for this issue has been deployed and we are monitoring.
We will provide further updates on or before Wednesday, 21st February, 3:00PM UTC.

Feb 21, 04:08 PST
Update - A fix for this issue has been deployed and we are monitoring.
We will provide further updates on or before Wednesday, 21st February, 12:00PM UTC.

Feb 20, 08:42 PST
Update - A fix for this issue has been deployed and we are monitoring.
We will provide further updates on or before Tuesday, 20th February, 5:00PM UTC.

Feb 20, 05:47 PST
Update - A fix for this issue has been deployed and we are monitoring.
We will provide further updates on or before Tuesday, 20th February, 2:00PM UTC.

Feb 20, 02:44 PST
Monitoring - A fix for this issue has been deployed and we are monitoring.
We will provide further updates on or before Tuesday, 20th February, 12:00PM UTC.

Feb 19, 11:00 PST
Update - We are continuing to work on a fix for this issue.
Connection resets will occur at 6:00 and 18:00 UTC.
We will provide further updates on or before 7PM UTC.

Feb 19, 09:04 PST
Update - We are continuing to work on a repair for this issue.
Connection resets will occur at 0:00, 6:00, 12:00, 18:00 UTC.
We will provide further updates on or before 5PM UTC.

Feb 19, 07:18 PST
Update - We are continuing to work on a repair for this issue.
Connection resets will occur at 0:00, 6:00, 12:00, 18:00 UTC.
We will provide further updates on or before 3PM UTC.

Feb 19, 04:27 PST
Update - We are continuing to work on a repair for this issue. In the meantime we will be resetting connections at set intervals to prevent failed connections for long periods of time. Existing connection resets will occur at 0:00, 6:00, 12:00, 18:00 UTC.
We will provide further updates on or before the 19th of February at 1PM UTC.

Feb 16, 10:51 PST
Update - We are continuing to develop a fix for Starling Remote Access,

In the meantime, our hotfix remains - This hotfix still causes sessions to disconnect every 3-4 hours

We will provide a further update at 7PM GMT.

Feb 16, 09:14 PST
Update - Investigation into a permanent fix for Starling Remote Access continues.

Our temporary hotfix is still in place and continues to ensure service while we investigate, however disconnects every 3-4 hours are still expected.

We will provide a further update at or before 5PM GMT.

Feb 16, 06:47 PST
Identified - Investigation into a permanent fix for Starling Remote Access continues.

Our temporary hotfix is still in place and continues to ensure service while we investigate, however disconnects every 3-4 hours are still expected.

We will provide a further update at 3PM GMT.

Feb 16, 04:57 PST
Update - A hotfix is currently in place that will allow full functionality of RDP Web Sessions in SRA, however, sessions may disconnect every 3-4 hours.

We are continuing to work on a permanent fix.

We will provide a further update at 1PM GMT.

Feb 16, 02:58 PST
Investigating - Further testing has shown that the functionality of RDP Web Sessions in Starling Remote Access is still partially impacted.

We are investigating and will provide a further update at 11AM GMT.

Feb 16, 01:28 PST
Feb 21, 2024
Feb 20, 2024
Feb 19, 2024
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.