tag:status.cloud.oneidentity.com,2005:/historyOne Identity Starling Status - Incident History2024-03-28T08:48:01-07:00One Identity Starlingtag:status.cloud.oneidentity.com,2005:Incident/203002212024-04-04T02:00:00-07:002024-03-19T04:08:59-07:00Scheduled Maintenance April 4th 02:00 AM - 10:00 AM PDT<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>4</var>, <var data-var='time'>02:00</var> - <var data-var='time'>10:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>04:08</var> PDT</small><br><strong>Scheduled</strong> - We intend to perform planned maintenance on Thursday, April 4th from 02:00 AM PDT to 10:00 AM PDT.<br />You can expect a short service interruption at some point during this timeframe.<br />All further updates will be posted here on our status page.</p>tag:status.cloud.oneidentity.com,2005:Incident/199985182024-02-22T08:48:15-08:002024-02-23T09:03:59-08:00Remote Access RDP Web Session Outage<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:48</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>08:59</var> PST</small><br><strong>Update</strong> - A fix for this issue has been deployed and we are monitoring. <br />We will provide further updates on or before Thursday, 22nd February, 1PM UTC.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>06:52</var> PST</small><br><strong>Update</strong> - A fix for this issue has been deployed and we are monitoring. <br />We will provide further updates on or before Wednesday, 21st February, 5:00PM UTC.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>04:08</var> PST</small><br><strong>Update</strong> - A fix for this issue has been deployed and we are monitoring. <br />We will provide further updates on or before Wednesday, 21st February, 3:00PM UTC.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>08:42</var> PST</small><br><strong>Update</strong> - A fix for this issue has been deployed and we are monitoring. <br />We will provide further updates on or before Wednesday, 21st February, 12:00PM UTC.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>05:47</var> PST</small><br><strong>Update</strong> - A fix for this issue has been deployed and we are monitoring.<br />We will provide further updates on or before Tuesday, 20th February, 5:00PM UTC.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>02:44</var> PST</small><br><strong>Update</strong> - A fix for this issue has been deployed and we are monitoring.<br />We will provide further updates on or before Tuesday, 20th February, 2:00PM UTC.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>11:00</var> PST</small><br><strong>Monitoring</strong> - A fix for this issue has been deployed and we are monitoring.<br />We will provide further updates on or before Tuesday, 20th February, 12:00PM UTC.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>09:04</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue. <br />Connection resets will occur at 6:00 and 18:00 UTC.<br />We will provide further updates on or before 7PM UTC.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>07:18</var> PST</small><br><strong>Update</strong> - We are continuing to work on a repair for this issue. <br />Connection resets will occur at 0:00, 6:00, 12:00, 18:00 UTC.<br />We will provide further updates on or before 5PM UTC.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>04:27</var> PST</small><br><strong>Update</strong> - We are continuing to work on a repair for this issue. <br />Connection resets will occur at 0:00, 6:00, 12:00, 18:00 UTC.<br />We will provide further updates on or before 3PM UTC.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>10:51</var> PST</small><br><strong>Update</strong> - We are continuing to work on a repair for this issue. In the meantime we will be resetting connections at set intervals to prevent failed connections for long periods of time. Existing connection resets will occur at 0:00, 6:00, 12:00, 18:00 UTC.<br />We will provide further updates on or before the 19th of February at 1PM UTC.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>09:14</var> PST</small><br><strong>Update</strong> - We are continuing to develop a fix for Starling Remote Access,<br /><br />In the meantime, our hotfix remains - This hotfix still causes sessions to disconnect every 3-4 hours<br /><br />We will provide a further update at 7PM GMT.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>06:47</var> PST</small><br><strong>Update</strong> - Investigation into a permanent fix for Starling Remote Access continues.<br /><br />Our temporary hotfix is still in place and continues to ensure service while we investigate, however disconnects every 3-4 hours are still expected.<br /><br />We will provide a further update at or before 5PM GMT.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>04:57</var> PST</small><br><strong>Identified</strong> - Investigation into a permanent fix for Starling Remote Access continues.<br /><br />Our temporary hotfix is still in place and continues to ensure service while we investigate, however disconnects every 3-4 hours are still expected.<br /><br />We will provide a further update at 3PM GMT.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>02:58</var> PST</small><br><strong>Update</strong> - A hotfix is currently in place that will allow full functionality of RDP Web Sessions in SRA, however, sessions may disconnect every 3-4 hours.<br /><br />We are continuing to work on a permanent fix.<br /><br />We will provide a further update at 1PM GMT.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>01:28</var> PST</small><br><strong>Investigating</strong> - Further testing has shown that the functionality of RDP Web Sessions in Starling Remote Access is still partially impacted.<br /><br />We are investigating and will provide a further update at 11AM GMT.</p>tag:status.cloud.oneidentity.com,2005:Incident/199834462024-02-15T08:17:25-08:002024-02-15T08:17:25-08:00Remote Access RDP Web Session Outage<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>08:17</var> PST</small><br><strong>Resolved</strong> - Testing shows that all regions of Starling Remote Access are operational.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>06:36</var> PST</small><br><strong>Monitoring</strong> - We have deployed the fix to all production regions and monitor services for 90 minutes.<br /> <br />Next update will be posted at 4PM GMT.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>05:52</var> PST</small><br><strong>Update</strong> - We are continuing to deploy the fix to all production regions.<br /> <br />The next update will be posted at 3PM GMT</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>04:57</var> PST</small><br><strong>Update</strong> - We are continuing to deploy the fix to all production regions.<br /> <br />The next update will be posted at 2PM GMT</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>04:05</var> PST</small><br><strong>Identified</strong> - We have created a fix which is currently being deployed to our production environment. <br /> <br />We will monitor the fix after it has been deployed to all regions. <br /> <br />The next update will be posted at 1PM GMT.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>02:49</var> PST</small><br><strong>Update</strong> - Intermittent issues continue to affect some use cases. Investigation is ongoing. Next update will occur by 12PM GMT.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>02:31</var> PST</small><br><strong>Update</strong> - Intermittent issues continue to affect some use cases. Investigation is ongoing. Next update will occur by 12AM GMT.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>12:14</var> PST</small><br><strong>Investigating</strong> - Intermittent issues continue to affect some use cases. Investigation is ongoing. Next update will occur by 11AM GMT.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>11:18</var> PST</small><br><strong>Update</strong> - We will continue monitoring to ensure service stability, next update will occur by 11AM GMT</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>06:39</var> PST</small><br><strong>Monitoring</strong> - Our team has deployed a fix to production and we are monitoring.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>04:52</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.cloud.oneidentity.com,2005:Incident/199407102024-02-09T13:05:37-08:002024-02-09T13:05:37-08:00Remote Access RDP Web Session Outage<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>13:05</var> PST</small><br><strong>Resolved</strong> - If the issue seems to persist please clear cache and cookies and start a fresh browser session before testing again</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>06:24</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>08:27</var> PST</small><br><strong>Investigating</strong> - Since 12:52PM CET 2024/02/08<br /><br />Customers may experience issues or receive errors when using Remote Access RDP Web Session. All other services are unaffected.<br />This issue has been logged and it is under urgent investigation.</p>tag:status.cloud.oneidentity.com,2005:Incident/196792822024-01-30T05:01:09-08:002024-01-30T05:01:09-08:00Scheduled Maintenance January 30th 2024 from 09:00 - 13:00 GMT<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>05:01</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>01:02</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>08:08</var> PST</small><br><strong>Scheduled</strong> - We intend to perform planned maintenance on 30th January 2024 from 09:00 GMT to 13:00 GMT. There is potential for a short service interruption at some point during this timeframe. <br />All further updates will be posted here on our status page.</p>tag:status.cloud.oneidentity.com,2005:Incident/194781632024-01-04T17:00:13-08:002024-01-04T17:00:13-08:00Scheduled Maintenance January 4th 09:00 - 17:00 PDT<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>17:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>09:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>01:40</var> PST</small><br><strong>Scheduled</strong> - We intend to perform planned maintenance on January 4th from 09:00 - PDT to 17:00 PDT. You can expect a short service interruption at some point during this timeframe. <br />All further updates will be posted here on our status page.</p>tag:status.cloud.oneidentity.com,2005:Incident/194781332024-01-04T09:00:11-08:002024-01-04T09:00:11-08:00Scheduled Maintenance January 4th 01:00 - 09:00 PDT<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>09:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>01:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>01:36</var> PST</small><br><strong>Scheduled</strong> - We intend to perform planned maintenance on January 4th 01:00 PDT to 09:00 PDT. You can expect a short service interruption at some point during this timeframe. <br />All further updates will be posted here on our status page.</p>tag:status.cloud.oneidentity.com,2005:Incident/191392012023-11-30T17:00:16-08:002023-11-30T17:00:16-08:00Scheduled Maintenance November 30th 09:00 - 17:00 PST<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>17:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>09:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>08:40</var> PST</small><br><strong>Scheduled</strong> - We intend to perform planned maintenance on Thursday, November 30th from 09:00 PST to 17:00 PST. <br />You can expect a short service interruption at some point during this timeframe.<br /><br />As part of our scheduled maintenance One Identity will be updating the SSL Certificates on our Identity Manager On Demand and Identity Manager On Demand Starling Edition Application (App) Servers on November 30th.<br /> <br />How will this impact you?<br /><br />Depending on your configuration, specific actions may be necessary on or before November 30th to prevent an interruption in service. Please review KB 4373076 for more information: https://support.oneidentity.com/identity-manager/kb/4373076/where-to-update-connection-strings-when-appserver-certificate-changes<br /><br />All further updates will be posted here on our status page.</p>tag:status.cloud.oneidentity.com,2005:Incident/191391712023-11-30T09:00:06-08:002023-11-30T09:00:06-08:00Scheduled Maintenance November 30th 01:00 - 09:00 PST<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>09:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>01:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>08:37</var> PST</small><br><strong>Scheduled</strong> - We intend to perform planned maintenance on Thursday, November 30th from 1:00 AM PST to 09:00 AM PST. You can expect a short service interruption at some point during this timeframe.<br /><br />As part of our scheduled maintenance One Identity will be updating the SSL Certificates on our Identity Manager On Demand and Identity Manager On Demand Starling Edition Application (App) Servers on November 30th.<br /> <br />How will this impact you?<br /><br />Depending on your configuration, specific actions may be necessary on or before November 30th to prevent an interruption in service. Please review KB 4373076 for more information: https://support.oneidentity.com/identity-manager/kb/4373076/where-to-update-connection-strings-when-appserver-certificate-changes<br /><br />All further updates will be posted here on our status page.</p>tag:status.cloud.oneidentity.com,2005:Incident/189217742023-10-31T10:00:09-07:002023-10-31T10:00:09-07:00Scheduled Maintenance October 31st 02:00AM - 10:00AM PDT<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>10:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>02:19</var> PDT</small><br><strong>Scheduled</strong> - We intend to perform planned maintenance on Tuesday, October 31st from 2AM PDT to 10AM PDT. <br /><br />No service interruptions are expected during this timeframe.<br /><br />All further updates will be posted here on our status page.</p>tag:status.cloud.oneidentity.com,2005:Incident/189217272023-10-30T13:31:57-07:002023-10-30T13:31:57-07:00Scheduled Maintenance October 30th 10AM - 6PM PDT<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>13:31</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>13:31</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>10:03</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>02:15</var> PDT</small><br><strong>Scheduled</strong> - We intend to perform planned maintenance on Monday, October 30th from 10AM PDT to 6PM PDT. <br /><br />No service interruptions are expected during this timeframe.<br /><br />All further updates will be posted here on our status page.</p>tag:status.cloud.oneidentity.com,2005:Incident/188421072023-10-18T12:13:08-07:002023-10-18T12:13:08-07:00Maintenance October 18th 09:00 - 15:00 PDT<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>12:13</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>09:10</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>09:08</var> PDT</small><br><strong>Scheduled</strong> - Starling is currently undergoing maintenance. <br /><br />You can expect a short service interruption at some point during this timeframe.</p>tag:status.cloud.oneidentity.com,2005:Incident/182192552023-09-06T09:00:09-07:002023-09-06T09:00:09-07:00Scheduled Maintenance 6th September 2023 from 01:00 AM to 09:00 AM PDT<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>02:07</var> PDT</small><br><strong>Scheduled</strong> - We intend to perform planned maintenance on 6th September 2023 from 01:00 AM to 09:00 AM PDT. You can expect a short service interruption at some point during this timeframe. <br />All further updates will be posted here on our status page.</p>tag:status.cloud.oneidentity.com,2005:Incident/180518472023-08-21T09:01:19-07:002023-08-21T09:01:19-07:00Scheduled Maintenance 21st August 2023 from 01:00 AM PST to 09:00 AM PST<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>09:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>07:13</var> PDT</small><br><strong>Scheduled</strong> - We intend to perform planned maintenance on 21st of August 2023 from 01:00 AM PST to 09:00 AM PST. You can expect a short service interruption at some point during this timeframe. <br />All further updates will be posted here on our status page.</p>tag:status.cloud.oneidentity.com,2005:Incident/179733952023-08-10T09:00:12-07:002023-08-10T09:00:12-07:00Scheduled Maintenance 10th August 2023 from 01:00 AM PST to 09:00 AM PST<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>09:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>00:56</var> PDT</small><br><strong>Scheduled</strong> - We intend to perform planned maintenance on 10th August 2023 from 01:00 AM PST to 09:00 AM PST. You can expect a short service interruption at some point during this timeframe. <br />All further updates will be posted here on our status page.</p>tag:status.cloud.oneidentity.com,2005:Incident/178976982023-08-03T09:00:04-07:002023-08-03T09:00:04-07:00Scheduled Maintenance August 3rd 2023 01:00 PST - August 3rd 2023 09:00 PST<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>09:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>01:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>01:15</var> PDT</small><br><strong>Scheduled</strong> - We intend to perform planned maintenance on 3rd August 2023 from 01:00 AM PST to 09:00 AM PST. You can expect a short service interruption at some point during this timeframe. <br />All further updates will be posted here on our status page.</p>tag:status.cloud.oneidentity.com,2005:Incident/172052032023-06-01T06:40:04-07:002023-06-01T06:40:04-07:00Scheduled Maintenance June 1st 01:00 AM PDT - June 1st 09:00 AM PDT<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>06:40</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>02:54</var> PDT</small><br><strong>Scheduled</strong> - We intend to perform planned maintenance on June 1st 01:00 AM PDT - June 1st 09:00 AM PDT. You can expect a short service interruption at some point during this timeframe.</p>tag:status.cloud.oneidentity.com,2005:Incident/169095492023-05-04T09:00:05-07:002023-05-04T09:00:05-07:00Scheduled Maintenance May 4th 01:00 AM PDT - May 4th 09:00 AM PDT<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>02:18</var> PDT</small><br><strong>Scheduled</strong> - We intend to perform upcoming maintenance on May 4th 01:00 AM PDT to May 4th 09:00 AM PDT. You can expect a short service interruption at some point during this timeframe.</p>tag:status.cloud.oneidentity.com,2005:Incident/166042552023-04-06T03:00:02-07:002023-04-06T03:00:02-07:00Scheduled Maintenance April 6th 2:00 AM PDT - 3:00 AM PDT<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>03:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>02:02</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>02:44</var> PDT</small><br><strong>Scheduled</strong> - We intend to perform upcoming maintenance on April 6th 2:00 AM PDT - 3:00 AM PDT. You can expect a short service interruption at some point during this timeframe. <br />Please note, whilst all services are expected to remain operational, there may be some brief windows of downtime. All further updates will be posted here on our status page.</p>tag:status.cloud.oneidentity.com,2005:Incident/160518622023-02-18T07:01:05-08:002023-02-18T07:01:05-08:00Scheduled Maintenance February 17th 11PM - February 18th 7AM PST<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>07:01</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>23:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>02:29</var> PST</small><br><strong>Scheduled</strong> - We intend to perform planned maintenance on Saturday, February 17th from 11 PM PST to 7 AM PST. You can expect a short service interruption at some point during this timeframe. <br /><br />All further updates will be posted here on our status page.</p>tag:status.cloud.oneidentity.com,2005:Incident/159308532023-02-09T02:13:06-08:002023-02-09T02:13:06-08:00Infrastructure upgrades<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>02:13</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>03:25</var> PST</small><br><strong>Scheduled</strong> - We will be deploying updates to infrastructure components.</p>tag:status.cloud.oneidentity.com,2005:Incident/158354912023-01-30T10:00:35-08:002023-01-30T10:00:36-08:00Infrastructure Configuration/Upgrade<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>10:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>04:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>03:53</var> PST</small><br><strong>Scheduled</strong> - The STS service will be down for a brief period during this maintenance window affecting authentication to all Starling products.</p>tag:status.cloud.oneidentity.com,2005:Incident/157723782023-01-19T01:41:13-08:002023-01-19T01:41:13-08:00Infrastructure configuration/upgrade<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>01:41</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>01:31</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>09:19</var> PST</small><br><strong>Scheduled</strong> - The STS service will be down for a few minutes during this maintenance affecting authentication to all Starling products.</p>tag:status.cloud.oneidentity.com,2005:Incident/131195092022-11-29T22:45:29-08:002022-11-29T22:45:29-08:00Scheduled Maintenance November 29th 10:00PM - 10:45PM PST<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>22:45</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>22:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>01:42</var> PST</small><br><strong>Scheduled</strong> - We intend to perform planned maintenance on Tuesday, November 29th from 10:00PM PST to 10:45PM PST. You can expect a short service interruption at some point during this timeframe. <br />Please note, logins to the Starling portal may be impacted during this time. <br />All further updates will be posted here on our status page.</p>tag:status.cloud.oneidentity.com,2005:Incident/126217562022-11-17T07:53:03-08:002022-11-17T07:53:03-08:00Infrastructure upgrades<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>07:53</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>01:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>02:37</var> PDT</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance to upgrade key infrastructure elements for Starling and On Demand services.</p>