Unable to log into Starling services

Incident Report for One Identity Starling

Resolved

The issue was mitigated by Microsoft and all Starling services are operational.

Posted Sep 29, 2020 - 02:18 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 28, 2020 - 21:42 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 28, 2020 - 21:30 PDT

Investigating

Users trying to access https://account.cloud.oneidentity.com/ at around 2130 hrs. UTC and onward may have observed degraded performance with the site. The issue was found to be at Microsoft's end. We believe the users already signed in to Starling might not have been impacted by this. The issue with Starling seems to have since resolved, but Microsoft continues to post about the outage event.

Posted Sep 28, 2020 - 14:30 PDT

This incident affected: One Identity Starling (Account Services Portal).