What Occurred
Some Safeguard On Demand Starling Edition (SGODSE) Customers reported they were unable to access the WebUI of their SPP/SPS appliances.
What went wrong and why?
A product update resulted in the amendment of traffic flow rules which blocked traffic between the app gateway in front of each existing customer instance and the servers hosting the SPP and SPS appliances. Impact was limited to the availability of the WebUI.
How are we making incidents like this less likely or less impactful?
We are improving our QA processes to include tests for this upgrade scenario in pre-production environments.
Timeline
2024-04-18 03:59AM PDT
2024-04-18 04:23AM PDT
2024-04-18 09:35AM PDT
2024-04-18 12:45PM PDT