SRA RDP Web Sessions Failing October 19 - 8:40 UTC

Incident Report for One Identity On Demand Services

Resolved

The incident has been resolved.

Posted Oct 19, 2026 - 09:36 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 19, 2026 - 07:55 PDT

Identified

The issue has been identified and we are working on a fix.

Posted Oct 19, 2026 - 07:48 PDT

Investigating

Since 8:40 UTC October 19 SRA RDP Sessions are failing with:

Error: Server returned an error on close: Connection closed with an error. UnauthorizedAccessException: Unable to access session.

We are actively investigating the potential cause of this issue. All further updates will be posted here on our status page.

Posted Oct 19, 2026 - 07:42 PDT

This incident affected: One Identity On Demand EMEA (Remote Access), One Identity On Demand NA (Remote Access), and One Identity On Demand (Remote Access).