Windows 11 RDP failures with Safeguard On Demand following Microsoft update KB5064081 or KB5065426

Scheduled Maintenance Report for One Identity Starling

Completed

Patching has been completed.

Posted Sep 12, 2025 - 14:04 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 11, 2025 - 13:00 PDT

Scheduled

Description:
Following the installation of either of these Windows updates on a Windows 11 managed asset, the RDP sessions using Safeguard fail.
August 29, 2025—KB5064081 (OS Build 26100.5074) Preview
September 9, 2025 - KB5065426 (OS Build 26100.6584)

Resolution:
Starting on 09/11/25 Hotfixes will be applied to customers Safeguard On Demand instances as soon as possible. Customers may experience existing RDP connections disconnecting which will need to be re-established.

Posted Sep 11, 2025 - 12:59 PDT

This scheduled maintenance affected: On Demand EMEA (Safeguard On Demand), On Demand APAC (Safeguard On Demand), and On Demand NA (Safeguard On Demand).