We intend to perform planned maintenance on Monday, April 14th, from 2 AM PDT to 10 AM PDT. No service interruption is expected.
This change is being made to improve our front end security via changes to our Web Application Firewalls. Extensive testing has been performed to prevent loss of service, however some customers may experience an error while connecting to their Starling instance via a web browser or API call following the change. For more information or determine if you have been impacted please see https://support.oneidentity.com/kb/4378893/changes-to-web-application-firewall-for-starling.
If you believe you have been impacted by this change on or after April 14th, please contact One Identity Support to log a Level 1 case for immediate assistance.
All further updates will be posted here on our status page.
Posted Apr 01, 2025 - 11:09 PDT
This scheduled maintenance affects: On Demand EMEA (Identity Manager On Demand, Safeguard On Demand), On Demand APAC (Identity Manager On Demand, Safeguard On Demand), One Identity Starling EMEA (Account Email Notifications, Account Services Portal, Cloud Assistant, Connect, PAM Essentials, Remote Access, Subscription and Billing), One Identity Starling NA (Account Email Notifications, Account Services Portal, Cloud Assistant, Connect, PAM Essentials, Remote Access, Subscription and Billing), and On Demand NA (Identity Manager On Demand, Safeguard On Demand).