Remote Access RDP Web Session Outage

Incident Report for One Identity Starling

Resolved

Testing shows that all regions of Starling Remote Access are operational.

Posted Feb 15, 2024 - 08:17 PST

Monitoring

We have deployed the fix to all production regions and monitor services for 90 minutes.

Next update will be posted at 4PM GMT.

Posted Feb 15, 2024 - 06:36 PST

Update

We are continuing to deploy the fix to all production regions.

The next update will be posted at 3PM GMT

Posted Feb 15, 2024 - 05:52 PST

Update

We are continuing to deploy the fix to all production regions.

The next update will be posted at 2PM GMT

Posted Feb 15, 2024 - 04:57 PST

Identified

We have created a fix which is currently being deployed to our production environment.

We will monitor the fix after it has been deployed to all regions.

The next update will be posted at 1PM GMT.

Posted Feb 15, 2024 - 04:05 PST

Update

Intermittent issues continue to affect some use cases. Investigation is ongoing. Next update will occur by 12PM GMT.

Posted Feb 15, 2024 - 02:49 PST

Update

Intermittent issues continue to affect some use cases. Investigation is ongoing. Next update will occur by 12AM GMT.

Posted Feb 15, 2024 - 02:31 PST

Investigating

Intermittent issues continue to affect some use cases. Investigation is ongoing. Next update will occur by 11AM GMT.

Posted Feb 14, 2024 - 12:14 PST

Update

We will continue monitoring to ensure service stability, next update will occur by 11AM GMT

Posted Feb 14, 2024 - 11:18 PST

Monitoring

Our team has deployed a fix to production and we are monitoring.

Posted Feb 14, 2024 - 06:39 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 14, 2024 - 04:52 PST

This incident affected: One Identity Starling EMEA (Remote Access) and One Identity Starling (Remote Access).