Unable to Authenticate and access Starling
Incident Report for One Identity Starling
Postmortem

Between 21:00 UTC on 29 Jan 2019 and 21:42 UTC on 29 Jan 2019, customers may have experienced issues accessing their Starling account. The identified root cause was a 3rd party service DNS Network Infrastructure related issue.

Posted Jan 31, 2019 - 12:50 PST

Resolved
This incident has been resolved.
Posted Jan 29, 2019 - 13:59 PST
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 29, 2019 - 13:28 PST
This incident affected: One Identity Starling (Account Email Notifications, Account Services Portal, Connect, Subscription and Billing).