Between 21:00 UTC on 29 Jan 2019 and 21:42 UTC on 29 Jan 2019, customers may have experienced issues accessing their Starling account. The identified root cause was a 3rd party service DNS Network Infrastructure related issue.
Posted Jan 31, 2019 - 12:50 PST
This incident has been resolved.
Posted Jan 29, 2019 - 13:59 PST
The issue has been identified and a fix is being implemented.
Posted Jan 29, 2019 - 13:28 PST
This incident affected: One Identity Starling (Account Services Portal, Two-Factor Authentication, Subscription and Billing, Account Email Notifications, Hybrid Subscription, Connect).